Working policies

Clarity before commitment.

These launch-stage principles explain how KIOKU intends to work. Final commercial terms will be reviewed professionally before deposits are accepted.

01

Sourcing candidates

A published candidate is not owned or guaranteed by KIOKU unless explicitly stated. We confirm seller, availability, identity, condition, source permissions, and acquisition feasibility after an enquiry.

02

Quotes & deposits

No payment is taken through this website. A written quote separates acquisition, service, collection, inspection, optional restoration, packing, freight, insurance, and estimated destination costs. Deposit terms and validity appear on the individual proposal.

03

Restoration

Restoration is optional and quoted after inspection. No work begins until its scope, likely visual result, price, and limitations are approved in writing.

04

Shipping, duties & access

Freight and duties are estimates until booking and customs assessment. The customer must disclose stairs, lifts, narrow access, and destination restrictions. Ownership of import formalities is stated in the proposal.

05

Damage, cancellation & returns

One-of-a-kind, sourced-to-order objects require item-specific terms. Inspection evidence, packing records, insurance, cancellation points, and any return eligibility are documented before deposit.

06

Privacy

Enquiry details are used to assess availability, prepare a quote, and communicate about the requested piece. We do not sell personal data. Retention and deletion requests can be sent to hello@kiokuobjects.com.

07

Source and image rights

Listings and images remain private until KIOKU has permission to publish them. Restricted sources—including Jmty unless separately authorised—are handled as internal research only.